Twilio

Call and text prospects from Alta on your own numbers.

Give your agents SMS, WhatsApp and voice. Call from Alta's built-in dialer, and every touch logs to the right record.

Overview

Import your Twilio numbers into Alta and use them for the built-in dialer, SMS and WhatsApp. Calls and messages are logged against the right record, and replies land in Alta.

Wire SMS and voice into your agents' reach. Alta sends, listens and logs every message against the right record.

How it works

Call from the browser

Use the built-in dialer: pick your caller ID, talk, and the call is logged automatically.

SMS and WhatsApp (Beta)

Add text and WhatsApp steps to a sequence on the same numbers. Plan-dependent.

Inbound, answered

Assign an inbound assistant to a number so calls that come back get picked up.

What syncs

From Twilio

Phone numbers
Inbound calls
SMS replies
WhatsApp replies

To Twilio

Outbound calls
SMS
WhatsApp messages

Set up

In Alta, go to Settings > Phone Numbers.

Import your Twilio numbers.

Set what each number does (SMS, MMS, Voice, WhatsApp) and assign an inbound assistant.

Twilio

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