Zendesk

Spot churn risk and expansion inside support activity.

Sync tickets, satisfaction and customer history. Alta spots expansion signals and churn risk inside support activity.

Overview

Connect Zendesk and Alta reads tickets, satisfaction and the accounts behind them. Support load sits next to revenue, so at-risk accounts surface early.

Sync tickets, satisfaction and customer history. Alta spots expansion signals and churn risk inside support activity.

How it works

Account risk

See accounts with rising ticket volume or falling satisfaction before renewal.

Support next to revenue

Put support load beside account value to decide where to spend time.

Ask in plain English

Ask Alta about ticket trends and get answers from live Zendesk data.

What syncs

From Zendesk

Tickets
Ticket metrics
Users
Organizations
Satisfaction ratings

Set up

In Alta, open Connectors and pick Zendesk.

Add your subdomain, email and API token.

Choose which tables to sync and how often.

Zendesk

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